FAQ

Frequently Asked Questions – Zeeflare

Where does Zeeflare ship from and which countries do you deliver to?
All orders are shipped from our fulfillment center in California, USA. We offer domestic shipping across all U.S. states and international shipping to most eligible destinations worldwide. Please note that P.O. Boxes, APO/FPO addresses, or restricted regions may not be served.
How much does shipping cost?
Shipping rates are calculated based on destination and item weight (typically 1–2 lbs per item).
  • USA Orders: Free standard shipping on orders over $50 (after discounts), otherwise $4 per item.
  • International Orders: Rates are calculated at checkout based on USPS or UPS rates for your region.

Local taxes, import duties, or customs fees are the buyer’s responsibility.

How long does it take for my order to be processed and delivered?
Orders are processed within 1–3 business days after payment confirmation.
  • USA Delivery: 4–7 business days after dispatch.
  • International Delivery: 7–14 business days depending on customs and location.

Delivery times are estimates and may vary due to carrier delays, holidays, or weather.

What is Zeeflare’s return and refund policy?
We accept returns on unused, unworn items within 30 days of delivery. Items must be returned in original packaging with all tags intact.
  • Customized or final sale items are not eligible.
  • Refunds are processed within 10 working days to your original payment method.
  • Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

For more details, please see our Returns & Refunds Policy.

Can I exchange an item for a different size or color?
Yes, but exchanges are processed as separate returns. Place a new order for the desired size or color, then return the original item for a refund.
What should I do if my item is damaged or defective?
Contact our customer support within 7 days of receiving the item for a refund or replacement. Provide your order number and photos if possible.

How secure is my payment information?
Zeeflare uses trusted third-party payment processors to securely handle transactions. We do not store sensitive payment information like credit card numbers, ensuring compliance with industry standards.
Can I track my order?
Yes, once your order is shipped, a tracking number is provided via email. Track your package directly with the shipping carrier.

How does Zeeflare handle my personal information?
We collect personal data such as name, email, shipping, and billing addresses to process orders and provide support. Your information is protected with security measures and is never shared with unauthorized parties. For details, see our Privacy Policy.
Can I update or delete my personal information?
Yes, you can update your details through your account or contact us directly. Deletion requests are honored according to legal and contractual obligations.

How do I contact Zeeflare customer support?
Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (Pacific Time).

We aim to respond within 24–48 hours on business days.