Refund and Returns Policy

we aim to provide you with the best shopping experience. We understand that sometimes things don’t work out, and we’re here to help ensure that your experience with us is as smooth as possible.

We accept returns on unused and unworn items within 30 days of the delivery date. To ensure the integrity of our products, items must be returned in their original condition, with all tags and packaging intact.

Please note that customized or final sale items are not eligible for return.

To initiate a return, please follow these steps:

Contact Us: Reach out to us at support@zeeflare.com with your order details, including your order number and the item(s) you wish to return.
Return Approval: Our customer service team will review your request and provide instructions for returning the item(s).
Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Once we receive your returned item(s), we will inspect the condition and process your refund within 10 working days. Refunds will be issued to the original payment method used for the purchase.

If your return does not meet our eligibility criteria (e.g., damaged, worn, or missing tags), your return may be refused, or you may be subject to a restocking fee.

If you would like to exchange an item for a different size, color, or product, we recommend placing a new order and returning the original item for a refund, as exchanges are processed as returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to either issue a full refund or send a replacement, depending on your preference and availability of stock.

Shipping Costs

Shipping costs for returns are non-refundable, and we do not cover the cost of return shipping unless the product is defective or damaged.

Final Sale Items

Items marked as final sale cannot be returned, exchanged, or refunded.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on intimate apparel, jewelry, accessories, or any other product that cannot be resold in its original condition.

Why We Don’t Accept Returns on Certain Products

Due to the nature of fashion and accessories, some items, especially those that have been worn, opened, or altered, cannot be resold. We adhere to industry best practices to ensure the safety and quality of our products, which is why we must uphold these policies.

Your satisfaction is our top priority. If you have any concerns or questions about your purchase, our dedicated support team is here to assist you every step of the way. We aim to provide clear and effective communication, ensuring that your experience with us is seamless and positive.

Feel free to reach out via the contact methods listed below, and we will address your inquiry promptly. We strive to respond within 24–48 hours on business days. Your concerns are important to us, and we are here to ensure you feel confident and satisfied with your purchase.

support@zeeflare.com , zeeflare2@gmail.com

MAILING ADRESS:

32 N Gould St, Sheridan, WY 82801, USA

Website:

www.zeeflare.com

Working Timing:

Monday to Friday: 9am – 6pm

Saterday & Sunday Closed

US Holdays Closed