Refund and Returns Policy

Refund & Returns Policy

We want your shopping experience to be smooth and enjoyable.
If something isn’t quite right, our team is here to assist you every step of the way.

Returns Policy

We accept returns on unused and unworn items within 30 days of delivery.
Items must be returned in their original condition with all tags and packaging intact.

Hygiene Notice: Most clothing items can be returned if kept in new condition.
Exceptions: For hygiene and safety reasons, underwear, intimate apparel, jewelry, and certain accessories are not eligible for return..

Return Process

  1. Contact Us: mail zeeflare000@gmail.com with your order number and the item(s) you wish to return.
  2. Return Approval: Our team will review your request and provide return instructions.
  3. International Return Cost: Customers are responsible for return shipping costs on international orders. We recommend using a trackable service.
  4. USA Return Cost: For customers within the 48 continental U.S. states, free return labels are provided.

 Refund Policy

  • Shipping fees and any customs duties or import taxes incurred during delivery are non-refundable. Refunds apply only to the product price once the returned item is received and inspected.

  • Refunds are processed within 10 business days of receiving the returned item and are issued to the original payment method.

  • Returns that do not meet eligibility criteria (e.g., worn, washed, damaged, or missing tags) may be refused or subject to a restocking fee of up to 15%.

  • Refunds for items purchased with promotions, discounts, or gift cards will be processed according to the terms of the promotion or gift card policy.

  • Any taxes or customs duties paid by the customer are non-refundable.

.

Exchanges

  • For changes in size, color, or product, please place a new order and return the original item for a refund.
  • All exchanges are processed as separate returns.

Free Changes During Order Processing:

  • If your order is still in processing and has not yet shipped, we can update the size, color, or replace the item with another product at no extra service cost.
  • Please note that this may slightly extend the processing time.
  • For replacements with a different item, please contact our customer service to arrange the change, including any difference in item price.

Other Policies

  • Damaged or Defective Items: Contact us within 7 days of delivery for a refund or replacement.

  • Legal Compliance: This policy complies with U.S. consumer protection laws and Google Merchant Center requirements.

Customer Satisfaction

Your satisfaction is our top priority. Our support team is ready to assist you and typically responds within 24–48 hours on business days.

Customer Care

WhatsApp: +1 (307) 219-0375

Email: zeeflare000@gmail.com

Hours: Monday – Friday, 9:00 AM – 6:00 PM (MT)

Business Address:
Zeeflare LLC, 32 N Gould St, Sheridan, WY 82801, USA